Communicate with Confidence is a carefully developed system for communicating with more effectiveness, satisfaction, and compassion. Below are diagrams which inform both the workshops and the private sessions.
EFFECTIVE
COMMUNICATION
Create a Positive Feedback Loop
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KEYS
TO EFFECTIVE COMMUNICATION
"REAL" LISTENING — Catch the Ball
Establish Rapport — Non-Verbal
Breathe and Relax
Take Your Time
Make Eye Contact
Focus on the Other Person
Listen with Your Eyes — and Your Empathy
Read Body Language
Note Voice Tone
Hear What's Really Beig Said
Listen Actively — Ask Questions
Clarify
Avoid "fixing" or "shouldering"
Look Like You're Listening
TALKING — Increase Your Batting Average
Seize
the Moment (The Six C's)
Be Congruent
Align Your Words, Voice, and Body Language
Compliment As Often As Possible
Be Clear
Ask For What You Want. Don't Assume.
Be Specific
Repeat Yourself
Ask for Feedback
Put It In A Frame
Be Concise
Get to the Poiunt Quickly
Make One Point, Then Stop
Be Compelling
Use Language The Other Person Can Understand
Know Who You're
Talking To
Talk To,
Not At
Avoid Pushing
Their Stereotype or Fear Buttons
—
People Can't Think When They're Not Breathing
Focus on What's
In It For Them
Balance Love Language and Power
Language
Change Their Frame (ReFrame)
Confront When Necessary — Don't Blab or Leak
Take Responsibility. Defending Yourself
Leads to Attack.
Use "I" or "We" Statements.
Avoid "You"
Be Specific
Focus on the Action, Not the Person
End with What You Want
Compliment First, If Possible
Remember the Big Picture
Effective Communication Is The Key to Teamwork,
Which is the Key To Success
EFFECTIVE COMMUNICATION:
MASTERING ALL FOUR LANGUAGES
To
be an effective leader and to maintain a successful team, the languages
of Vision, Power, Fact and Love are all needed. Together, these four languages
pave the way for increased cooperation and business success.
Vision, Power, Fact and Love Language can each combine with one or more
of the other languages. For example, power language can shade into vison
language; fact language can shade into power language.
| LOVE
LANGUAGE Values service to others, security and hope; liking and being liked, builds emotional warmth; gives appreciation and compliments; listens attentively; acknowledges shortcomings. "I appreciate..." "Thank you." "Please." "I care." "I'm sorry." Example: "Reach out and touch someone." Models: Michael Landon, Mother Teresa |
POWER
LANGUAGE Bottom-line, deals with consequences, instills fear, conveys blame, ways to C.Y.A. "Let's talk bottom line." "Do it or else." "It's not my fault; he did it." "I want..." Example: "Speak softly and carry a big stick." Models: Lee Iacocca, Theodore Roosevelt |
| VISION
LANGUAGE Future-oriented, "what could be," interconnected. "We believe in..." "Our goal is..." "Our mission is..." Example: "Others look at things as they are and say why; I look at things that have never been and say why not." Models: Abraham Lincoln, Martin Luther King |
FACTUAL
LANGUAGE Reports information, describes things as they are, is unemotional, defuses emotion. "Let's focus on the facts." "The statistics show that..." "Logic dictates that..." Example: "Just the facts, ma'am." Models: Ralph Nader, Barbara Walters, "Mr. Spock" |