• Highly organized and detail-oriented work style

• Self-motivated and capable of working adeptly with minimal supervision

• Able to understand new material quickly

• Easily adapt to the work styles of others in support of a team environment

• Provide excellent customer service

• Capable of redesigning business systems to better meet existent needs

• Work effectively in fast-paced environments with multiple priorities and deadlines

• Experienced in producing, editing, and proofreading informational and promotional materials

• Graphic design skills and experience

• Web design, user interface, and informational architecture skills and experience

• Skilled in researching and ordering products and services within the constraints of an established budget

• Working knowledge of personnel law, human resource management, and small-business tax law

• Excellent research skills, including internet research

• Audio transcription and dictation experience

• Strong verbal and written communication skills

• Typing speed 50+ wpm

• Basic Spanish language skills

• Proficient in use of Macintosh computers; basic working knowledge of Windows

• Skilled in Macintosh OS X & Macintosh troubleshooting

• Word-processing: skilled in use of MS Word and AppleWorks

• Database management: highly skilled in set-up and use of FileMaker Pro databases

• Spreadsheets: highly skilled and experienced in use of Excel

• Desktop publishing: highly skilled in use of Adobe InDesign

• Web design & authoring: adept with Macromedia Dreamweaver; adequate hand-coding skills

• Image design & editing: extensive experience in use of Adobe Photoshop, ImageReady, and Fireworks; experienced in use of Illustrator.

• Accounting software: experienced in use of MYOB

Business Owner
(March 2000–Present) Webdillo Design, Oakland, CA
Self-employed business consultant and service provider specializing in web site design, desktop publishing, database management, small and home office services, graphic design, photography, and mailing services. Extensively experienced in customer service and client liaison, small business budgeting and accounting, marketing and promotion (including business identity systems), and project management. Past and ongoing clients include non-profit organizations, small businesses, and sole-proprietors. Services have been provided both in-person and on a telecommuting basis.

Office Manager/Personal Assistant
(May 2000–February 2009) Focusing Resources, Berkeley, CA
Responsible for administration of the home office of an author who offers individual client sessions and group workshops and retreats locally and internationally. Regular duties include client scheduling, workshop registration, bookkeeping, desktop publishing, web order processing and materials shipping, database management, research, supply and equipment ordering, web site design/development/maintenance, creation of promotional materials, volume mailings, customer and client liaison, and organizational systems development.

Program Coordinator
(September 1994–March 2000) Girl Scouts of San Francisco Bay Area, Oakland, CA
(A nonprofit organization serving more than 30,000 girls and 12,000 adult members in 5 Bay Area counties and operating a summer camp program serving more than 3,000 campers annually)
Responsible for business and personnel administration of summer camps and year-round programs, recruiting and coordinating camp staff and campers, designing and producing extensive written and web-based promotional materials, and coordinating camp transportation systems. Procured and managed outside agencies providing services and products for camps, provided phone support to clients, supervised 8-10 temporary staff annually, and researched, wrote, and edited educational program materials.

Administrative Assistant
(August 1991–September 1994) Girl Scouts of San Francisco Bay Area, Oakland, CA
Provided highly organized administrative support to department of 10 and was responsible for volume mailings, photocopying, filing, typing, proofreading, editing, and phone support. Processed accounts payable for department. Designed numerous T-shirts, patches, iron-on transfers, clip art, and promotional flyers. Showed consistent initiative in creating and implementing effective departmental procedures to resolve long-standing problems and significantly reduce staff workload.